FAQ

Q: My ring doesn't fit my finger, what should I do?

A: You can see whether your product is subject to contraction or expansion in the product description section. If your ring is within the scope of the transaction, by contacting our customer support team and with the certificate number, you can send it to our center.

Q: What will be the shipping cost if I send my product for repair?

A: Shipping costs for product repair are borne by the buyer.


Q: I have scratches on my product, what should I do?

A: Don't worry, as Chalimu, we offer you the care and polishing of your products free of charge if you send them to our center.


Q: The stone of my product has fallen, what should I do?

A: In order to carry out the repair process of your product, it should be shipped to our center at the clearly specified address, by filling out the return form sent with the insured tracking number.


Q: There are crushes on the product, what should I do?

A: In order to carry out the repair of the product, the insured must fill in the return form sent with the tracking number and be shipped to our center at the clearly specified address.


Q: I have my product repaired by a jewelery workshop in my region, will the warranty still continue?

A: If maintenance or repair is done in a place other than Chalimu, your product is out of warranty.


Q: My certificate paper is lost, what should I do?

A: If you contact us with the invoice number, you can get support on the subject.


Q: My product is defective, what should I do?

A: If you contact our customer support team, we will get back to you as soon as possible.


Q: Has the weight of my product changed after the repair?

A: It is possible that there will be slight changes in the weight of the modified products.